Cancellation Policy

1. Cancelling a Demo Session

Demo Sessions may be cancelled or rescheduled at any time prior to the scheduled start time by contacting care@rynspireedu.com or via our live chat. As Demo Sessions are provided free of charge, no fees or penalties apply.

2. Rescheduling a Paid Session

Individual Sessions under an active Plan may be rescheduled with at least 12 hours' notice prior to the scheduled start time, subject to Tutor availability. To reschedule, contact your coordinator or email care@rynspireedu.com with your preferred alternative time.

3. Late Cancellations and No-Shows

Sessions cancelled with less than 12 hours' notice, or where the student is not available or does not join at the scheduled time, will ordinarily be treated as delivered and deducted from your Plan, as our Tutors reserve that time exclusively for your child. We may make an exception at our discretion in genuine emergency circumstances.

4. Cancelling a Plan

Where a Plan is a fixed-term package (e.g. monthly, quarterly, half-yearly, or yearly), it may be cancelled at any time by written request to care@rynspireedu.com. Cancellation takes effect from the date of our written acknowledgement. Any entitlement to a refund for Sessions not yet delivered is governed by our Refund Policy.

Where a Plan is set to renew automatically, cancellation must be requested prior to the renewal date to prevent the next billing cycle from being charged.

5. Cancellations Initiated by Us

We will make reasonable efforts to reschedule any Session that we are unable to deliver due to Tutor unavailability, illness, or technical disruption on our part, at no additional cost to you and without deduction from your Plan.

6. Contact

For any cancellation or rescheduling request, email care@rynspireedu.com.