Terms & Conditions

In these Terms, the following words have the following meanings:

• "Account" means a registered login on the Website used to access Services, a dashboard, or session materials.
• "Customer" / "you" means the parent, legal guardian, or adult learner who books a Demo Session or purchases a Plan.
• "Demo Session" means the free, no-payment trial tutoring session offered via our Book Free Demo page.
• "Plan" means a paid tutoring package (e.g. monthly, quarterly, half-yearly, yearly, or single-session) as described on our Pricing page.
• "Session" means an individual live, 1-to-1 online tutoring class delivered under a Plan or as a Demo Session.
• "Tutor" means an individual engaged by us to deliver Sessions to Customers.
• "Website" means rynspireedu.com and any associated subdomains or applications.

Headings are for reference only and do not affect interpretation. Words such as "including" are not limiting.

RynSpireEdu directly engages and coordinates Tutors to deliver live, 1-to-1 online tutoring Sessions to Customers, primarily via video conferencing tools such as Google Meet or Zoom. Unlike a marketplace or directory, we are not merely introducing you to an independent third party — we coordinate the matching, scheduling, and quality of the Sessions delivered under your Plan.

The availability of Sessions, subjects offered, and scheduling windows are subject to Tutor availability and our standard operating calendar, as may be published or made available via the booking interface of the Website from time to time. We reserve the right, in our sole discretion, to determine, vary, restrict, or amend such operating calendar, minimum advance booking periods, subjects offered, or the format in which Sessions are delivered, at any time and without liability to you, provided that reasonable notice shall be given where practicable in respect of any material adverse variation affecting a confirmed booking.

By booking a Demo Session, purchasing a Plan, or creating an Account, you represent that:

• you are at least 18 years old, or are booking as the parent/legal guardian of the student;
• the information you provide (name, contact details, student details) is accurate and complete;
• you have the authority to consent to the collection and use of the student's information as described in our Privacy Policy;
• you will keep your Account credentials (where applicable) confidential and are responsible for activity under your Account.

We may suspend or terminate an Account that provides false or misleading information, or is used in a manner inconsistent with these Terms.

We make available, at our sole discretion, a complimentary, no-payment Demo Session for the purpose of enabling prospective Customers to evaluate our teaching methodology prior to procuring a Plan. The booking of a Demo Session shall not, of itself, constitute or give rise to any obligation on the part of the Customer to procure a Plan, and no payment instrument shall be required to effect such booking.

Demo Sessions are made available subject to such scheduling parameters, minimum notice periods, and calendar availability as are displayed via the booking interface of the Website from time to time, which parameters we may vary at our sole discretion without prior notice. We further reserve the right to limit the number of Demo Sessions extended to any household or individual, or to decline any request where capacity is unavailable. By submitting a booking for a Demo Session, you consent to being contacted by our representatives in respect of your enquiry, in accordance with our Privacy Policy.

The prices applicable to Plans are displayed on the Pricing page of the Website in the currency selected by the Customer, for informational convenience only; the amount to be charged shall be confirmed at the point of checkout prior to the effecting of payment. Payments hereunder are processed by the Company's third-party payment processor, Razorpay, and the Company does not, at any time, store or retain the Customer's full card credentials.

Each Plan shall entitle the Customer to a fixed number of Sessions, to be availed of within the validity period stipulated for such Plan (whether monthly, quarterly, half-yearly, or annual, as applicable). Sessions shall be scheduled by mutual agreement between the Customer and the assigned Tutor, subject always to availability. Sessions not availed of within the stipulated validity period shall not, save as otherwise agreed by the Company in writing, carry over to any subsequent period.

Where a Plan is subject to automatic, recurring renewal, such fact shall be disclosed to the Customer at the point of purchase, and it shall remain the Customer's responsibility to review the applicable renewal terms prior to procuring the same.

• Individual Sessions may be rescheduled upon not less than twelve (12) hours' prior notice, subject to Tutor availability.
• Sessions not attended in the absence of adequate notice, or in circumstances where the student is unavailable at the scheduled time, shall not be eligible for refund or substitution, save where the Company, in its sole discretion, agrees otherwise.
• Requests for refund in respect of Sessions not yet delivered shall be considered on a case-by-case basis and may be granted at the Company's sole discretion, net of any payment processing fees already incurred.
• No refund shall be made in respect of Sessions already delivered.
• Where a refund is due to the Customer, the same shall be remitted to the original payment instrument within a reasonable period.

In availing of the Services, the Customer covenants and agrees to:

• furnish accurate particulars concerning the student's learning requirements, grade level, and subject preferences;
• ensure that the student has access to a reasonably stable internet connection and a device suitable for the conduct of the Session;
• ensure the student's punctual attendance and conduct in a manner respectful towards the Tutor;
• refrain from recording, redistributing, or publicly disseminating Session content absent the Company's and the Tutor's prior written consent;
• make use of the Website and the Services solely for lawful, personal, and familial educational purposes.

The Company shall exercise reasonable care and skill in the selection and coordination of Tutors, and shall use reasonable endeavours to match students with a Tutor suited to their learning style, curriculum, and pace of study. Notwithstanding the foregoing, the Company does not warrant or guarantee any particular grade, examination outcome, or academic result, the same being dependent upon numerous factors beyond the Company's control, including without limitation student engagement, pre-existing academic standing, and external circumstance.

All content on the Website — including our logo, branding, design, text, and any proprietary teaching materials we provide — is owned by or licensed to SpireEdu Services and protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written consent, except for your personal, non-commercial use in connection with your Plan.

Our collection and use of your personal information, and information about your child, is governed by our Privacy Policy, which forms part of these Terms. This includes our handling of information in accordance with the Australian Privacy Principles, the New Zealand Privacy Act 2020 where applicable, and our overseas data handling practices as disclosed there.

You agree not to:

• use the Website or Services for any unlawful, harmful, or fraudulent purpose;
• harass, abuse, or behave inappropriately towards any Tutor or member of our team;
• attempt to gain unauthorised access to our systems, other users' accounts, or data;
• upload or transmit any virus, malicious code, or attempt to disrupt the Website;
• misrepresent your identity or the student's information;
• contract directly with a Tutor introduced via our Services to bypass our Plans, during your engagement with us and for 12 months after it ends.

We may suspend or terminate access, without refund of remaining Sessions, in cases of abusive behaviour, harassment, fraud, or material misuse of the Website.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded under applicable law (including any non-excludable consumer guarantees under the Australian Consumer Law or New Zealand Consumer Guarantees Act, where applicable to you).

Subject to the above, to the maximum extent permitted by law: (a) we exclude all conditions, warranties, and representations not expressly set out in these Terms; and (b) our aggregate liability to you arising from or in connection with these Terms and the Services will not exceed the total amount you paid to us for the Plan giving rise to the claim in the twelve (12) months preceding the event.

We will not be liable for indirect or consequential loss, loss of opportunity, or loss arising from circumstances outside our reasonable control (including internet outages, device failure, or Tutor illness — in which case we will make reasonable efforts to reschedule affected Sessions).

You agree to indemnify and hold us harmless from any claims, losses, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Website, or provision of inaccurate information to us, except to the extent caused by our own negligence or breach of these Terms.

We may suspend or terminate your access to the Services, without refund of unused Sessions, where you materially breach these Terms, provide false information, or engage in conduct we reasonably consider harmful to us, our Tutors, or other Customers. You may stop using our Services at any time by ceasing to book Sessions and notifying us if you wish to close your Account.

If you have a complaint about our Services, billing, or a Tutor's conduct, please email care@rynspireedu.com with details. We aim to acknowledge complaints within 2 business days and provide a substantive response within 7 business days. If we require further information, we will let you know.

This Agreement, and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of India, and the parties irrevocably agree that the courts of Chandigarh, Punjab shall have exclusive jurisdiction to settle any such dispute or claim, without regard to conflict of law principles. Nothing in this clause shall operate to exclude or limit any non-excludable statutory right or protection to which a Customer may be entitled under the mandatory consumer protection legislation of the jurisdiction in which the Customer is ordinarily resident, including, without limitation, the Australian Consumer Law or the Consumer Guarantees Act 1993 (New Zealand), to the extent such legislation applies and cannot lawfully be excluded or limited by agreement between the parties.

Prior to the commencement of any formal proceedings, the parties agree to make reasonable, good-faith efforts to resolve any dispute informally by contacting care@rynspireedu.com.

• Changes to these Terms: we may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above; continued use of the Services after changes take effect constitutes acceptance.
• Assignment: you may not transfer your rights or obligations under these Terms without our written consent. We may transfer our rights and obligations to another entity, including in connection with a business transfer.
• Severability: if any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force.
• No Waiver: our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
• Force Majeure: we are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including internet/utility outages, natural disasters, or governmental action.
• Entire Agreement: these Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Services, superseding any prior agreements on the same subject.
• Notices: we may provide notices to you via email or by posting on the Website. Please ensure your contact details are kept up to date.

Questions about these Terms? Email us at care@rynspireedu.com.