Legal
Refund Policy
Last updated: 25 July 2026
This Refund Policy explains when a refund may be available for a Plan purchased from RynSpireEdu. It forms part of, and should be read together with, our Payment Terms & Conditions and our Cancellation Policy.
1. Demo Sessions
Demo Sessions are provided free of charge. As no payment is taken, no refund is applicable.
2. Sessions Not Yet Delivered
Where you request cancellation of a Plan, any Sessions not yet delivered may be eligible for a refund, considered on a case-by-case basis at our discretion, calculated pro-rata to the number of Sessions remaining, less any payment processing fees already incurred by us in connection with your payment.
3. Sessions Already Delivered
No refund is available in respect of Sessions that have already been delivered, or Sessions which are treated as delivered under our Cancellation Policy (for example, late cancellations or no-shows).
4. Service Quality Concerns
If you are dissatisfied with the quality of a Session or Tutor, please contact us at care@rynspireedu.com within 7 days of the Session. We will investigate and, where we consider it appropriate, may offer a replacement Session with an alternative Tutor, a partial refund, or another remedy at our discretion.
5. How Refunds Are Processed
Approved refunds are issued to the original payment method used at checkout, via our payment processor, Razorpay. Refunds are typically processed within 7-10 business days, though the time for funds to appear in your account depends on your bank or card issuer.
6. Non-Excludable Rights
Nothing in this Refund Policy limits any non-excludable statutory right or consumer guarantee to which you may be entitled under the mandatory consumer protection law of your jurisdiction of residence, including the Australian Consumer Law or the Consumer Guarantees Act 1993 (New Zealand), where applicable.
7. Contact
To request a refund, email care@rynspireedu.com with your booking or order reference.